The Way Covert Recording Uncovered a Multi-Million Pound Timeshare Scheme

Prosecutors have labeled it as a major frauds of its nature in the United Kingdom.

Altogether 14 individuals have been convicted for their part in a £28 million scheme to defraud more than 3,500 timeshare holders.

The victims were desperate to get out of long-standing timeshare contracts and tried to find support.

The majority were aged between 60 and 80. More than 500 of them surrendered over £10,000, and one transferred over £80,000.

Those affected were subjected to high-pressure presentations extending for six hours. They were out of money, possessing valueless fake "rewards" and remained bound by costly timeshare contracts they frequently were unable to use.

The Business Central to the Deception

The company at the heart of the fraud was Sell My Timeshare (SMT). They took customers' funds to support the directors' opulent lifestyle of exclusive education, high-end properties and personal aircraft.

The man at the helm of the organization, the main defendant, was sentenced to a seven-and-half year prison term in January for conspiracy to defraud.

On Friday, his wife Nicola was one of the final three to hear their sentences.

She received a 24-month suspended prison term at Southwark Crown Court after admitting financial crime.

This has been a extended wait and represents a significant success for the people who spoke out, the law enforcement and the Crown.

The Way the Investigation Was Initiated

I first heard about the company was in the mid-2016. I was working in the reporting team of a news organization, creating current affairs shows.

A friend pointed out that his mother had inherited the use of a timeshare apartment in the Spanish coast and, after long-term use, had started seeking to exit the deal.

It is important to recall how widespread timeshares had evolved with English tourists in the 1980s and 1990s.

Holiday ownership allowed families to access the equivalent unit each season, or swap their vacation periods with other owners who had apartments in different locations. Roughly 600,000 sun-lovers seized that chance.

The initial boom was accompanied by a lot of accounts about dishonest operators deceptively promoting investments. They appeared frequently on investigative TV programmes.

The common vacation property deal tied investors in for many years.

At that time, those owners who had enjoyed their guaranteed place in the sun for 20 or 30 years were ageing, and many were hoping to wave goodbye to their holiday properties.

Several had reduced ability to travel and were unable to visit their units. Some just believed they'd enjoyed sufficient use from them. And some had deceased, in numerous instances leaving their family members to take over the agreements - including their regular contributions and maintenance fees.

The Covert Probe Progresses

And that's where the friend's mum had found herself. She browsed the internet for options and came across SMT, a business whose online presence claimed to get her out of her deal.

Yet, having paid a fee and scheduled a consultation with them, her relatives smelled a rat.

Additional investigation revealed many victims claiming they had paid money and received no benefit out of it. Indeed, they had suffered financially. Significant sums.

Our team began investigating what was going on. It soon emerged that there were some shady characters active in the holiday ownership market.

An attorney had numerous client reports waiting to sue SMT.

We spoke to individuals who had engaged the company and they all told the same story. They believed the business would acquire their investment from them but when they went to a consultation (for which they paid up front) they were informed there was no re-sale value.

Instead, they were encouraged - actually compelled - to commit further cash purchasing "the company's points system", linked to the business's umbrella group, the parent organization.

The nature of these rewards was not exactly clear. They seemed similar to a form of credit, offering discount travel and benefits and consumer discounts.

And they were reportedly "exchangeable with additional holders, eventually.

Committing funds at the time would lead to an eventual payoff that would cover the firm's costs and leave the timeshare holder with a gain, released finally from their pesky deal.

An unbelievable offer? Certainly, that proved correct.

A 'Bait-and-Switch Scam'

Assuming these reports were correct, this was a major deception.

It's what is called a "deceptive marketing."

Someone - specifically the company - "lures the client by marketing a specific service but then to say that's not available, steering the customer towards another, inferior product or service.

This is against the law. Armed with all the testimony we had collected, we presented the rationale to covertly record one of the company's meetings.

Such an operation demands dedication, work, and strong justifications for why this is the exclusive approach to gather the information required to demonstrate illegal activity.

Armed with that permission, our compact group organized a meeting with one of the firm's agents in the English town.

Pretending to be a potential client wanting to assist his parent released from her timeshare contract|holiday ownership agreement

David Flores
David Flores

A mindfulness coach and wellness writer passionate about holistic health and personal transformation.